Returns & Refunds

We appreciate your business and believe we provide the best services and hard drive accessories. If you are not happy with your purchase, please review our return and refund policy below. Merchandise purchased from is returnable for a refund, subject to the following conditions:

  • Returns must be made within 30 days of purchase date
  • Returned products must be in their original packaging
  • Only products in new, unused condition can be returned for a refund.
  • Customers returning products are responsible for all return freight charges
  • Customers will not be refunded outbound shipping charges unless the product is defective
  • Products returned for refund must be of current product design & specifications
  • Used items, Special orders, bulk orders and non-standard merchandise are not returnable for a refund

Direct Consumer Sales and Support can be reached at



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